Ketsela "Kay" A.
Quiet. Calm. A beautiful smile – these are words frequently used to describe Ketsela “Kay” Admassu.
Kay joined our team in 2015 as a dental assistant and has had a huge impact on our practice in a very short time. A native of Ethiopia, Kay learned English in high school and moved to the United States 12 years ago, first to Atlanta then finally settling in Peabody five years ago. She is a Board Certified Dental Assistant, receiving her certificate in Dental Assisting in 2009.
Kay primarily assists Dr. Emily, and loves the friendly, casual environment found in our practice. She also really enjoys speaking with and educating our patients. Patients may come in anxious about their treatment, but with Kay’s calm demeanor and reassuring smile, concerns quickly disappear.
Kay is our “go to” person for organizing dental supplies, and oversees our HIPAA compliance which keeps our patient information safe. Married to her husband Abework for five years, Kay loves to garden (flowers only), cook and listen to jazz. And eat chocolate!
Carol D.
Carol has an incredibly high energy level. She has to.
Carol has been Jay's dental assistant for almost 18 years and loves her work. A graduate of Lynn Vocational Technical High School's Dental Assisting program, this "people person" seems to be friends with most of the population of Lynn and Nahant. She enjoys "running into" our patients out of the office and finding out what is happening in their lives between appointments. She also likes educating patients about treatment aftercare.
Married to Paul for almost 25 years, Carol loves to go camping and considers herself highly creative. Her hobbies include singing, gardening (flowers-only) and crafts. She changes the decor of her home frequently, and describes herself as "killer" with a glue gun.
Morgan H.
Morgan found her way to our team unexpectedly and we are absolutely thrilled she did!
After graduating from Salem State University with a B.S. in Biology, Morgan worked at a veterinary office for several years before she realized human patients were less likely to bite her than were the canine patients (although they certainly were cute!). Morgan earned her dental assisting license and joined us in 2024.
Morgan loves helping her patients and is particularly sensitive to those with anxiety and fear. She works to make everyone feel heard and relaxed, and we constantly receive comments about her kind demeanor. Morgan is also very funny. She works with all four of our dentists, so she gets to interact with most of our patients.
Born and raised in Hamilton, Morgan and her husband live in Beverly with their dog, Macy. Morgan’s husband is Greek - make sure to ask Morgan about amazing Greek food, her travels to Greece, gardening and painting.
Katie L.
When we first met Katie in August 2020, she shared that she was a runner and had competed in many, many road races. Unfortunately, she was finding it difficult to compete at the same level since having her daughter. However, she was eager to get back into the sport.
Katie is definitely running now!
In 2021, Katie gave birth to twins and now finds herself chasing 3 children under the age of 4. She also works full-time at our front desk, checking-in patients, collecting payments, reviewing insurance benefits, answering phones and scheduling appointments. She also found the time to complete the necessary coursework to become a licensed dental assistant! Katie is definitely one of those people who seems to have more than 24 hours in a day.
A Lynn native, Katie graduated from Merrimack College with a degree in Psychology. She lives with her husband and 3 children in Lynn.
Jess M.
Jess has an incredible smile, an amazing laugh and a personality that puts everyone at ease. But she's also smart -- seriously smart. She has the special ability to explain complex subjects simply and has a vast knowledge of the dental industry.
Jess joined the dental world in 2021 after careers in cosmetology and the hair industry. She brings the perfect balance of personality and energy to both the front desk and billing departments. Jess is the ultimate multitasker and can seamlessly pivot between answering phones, scheduling appointments, processing payments, submitting insurance claims and responding to billing and insurance questions -- all while catching up with our patients!
A Waltham native, Jess now lives in Lynn. She is married and has twin teenage boys. Together, Jess and her family love watching Celtics games (they're ready for banner #19!) and enjoying Jess's Spanish cooking.
Lisa M.
At our practice, Lisa Markee does it all. With intelligence, a calm demeanor and a smile, Lisa is an integral member of our front desk team. Lisa answers phones, schedules appointments, takes payments, submits insurance claims, and answers billing and insurance questions. A few years ago, she even took the necessary coursework – on her own time – to become a licensed dental assistant! During the interview process, Lisa explained that she was looking for a new position because although she liked her current office, she wanted to work in a faster paced environment. We think that she sometimes regrets this comment!
It’s no surprise that Lisa thrives in fast-paced environments. For many years, she has also worked part time at Home Depot on weekends. Born and educated in Lynn, Lisa lives with her husband, three children and granddaughter. In her spare time, she enjoys family time and cooking.
A fun fact? Lisa’s father was a contractor who built Jay’s childhood home!
Maddie M.
Our patients LOVE Maddie. After spending time with Maddie, a recent patient even said, "I've never had so much fun at a dental appointment!"
Born in the Bronx, Maddie has spent much of her life in Lynn. She started working in the dental field in 2006, thinking she had accepted a front desk position. Maddie was shocked to learn that her new job was as a dental assistant. Her first procedure? An extraction. Maddie fainted. Now, it is her favorite procedure to assist!
At the office, Maddie is outgoing, high-energy and funny, but after work, she tends to be quiet and loves to read and watch movies. She is the founder of our office book club - which has turned into a major success. Maddie is caring and sentimental, and loves to spend time with her daughter, Amarylis. While she loves being at home, Maddie does not like the kitchen. When asked if she likes to cook, Maddie responded, "What's that?"
When Dr. Nancy joined our practice several years ago, we looked for an assistant who could complement Nancy's style: singing, laughter, state-of-the-art technology, great dentistry. When we met Maddie, we knew we had found the perfect match. What a team!
Phylicia R.
Phylicia represents the third generation of her family to play a vital role at our front desk, and we are certainly thrilled she's here!!
What does Phylicia do? A better question is, what does Phylicia not do? Phylicia is one of our insurance geniuses, responsible for checking insurance coverage, processing claims, sending out bills and advising patients on the best insurance plans to meet their needs. She is also our in-house IT guru and keeps our computers and software running. In December 2022, our office switched to a new dental software program; Phylicia customized it for us, coordinated the transfer of records from the old system to the new, and then taught our largely technology-challenged team how to use the new software. Talk about talented!
A native of Lynn, Phylicia now lives in Peabody with her family, including her daughter Kyleigh and son Mason. Phylicia's life tends to be hectic and she doesn't have a lot of free time, but she has completed several "tough mudder" competitions and loves being outside in New Hampshire, camping, hiking, riding her ATV, horseback riding and canoeing. She also enjoys "hanging out" with her friends. No description of Phylicia is complete without mentioning her passion for animals and hockey!
Stephanie S.
In 2015, Stephanie Simon decided to return to work. Having spent decades taking care of her family and volunteering with several social service agencies, she was excited to take on a new challenge.
An MBA from the Wharton School of Business, Steph joined our practice as the office’s first Marketing Manager. Sharing a desk with Jay for over a year (!), Steph was tasked with automating appointment reminders and confirmations, organizing the birthday videos and texts and furthering our internet and social media presence. She also had the fun job of organizing the office’s ice cream sundae day, picture day and remodeling the office.
Originally from Williamsport, PA – home of the Little League Baseball! – Steph has lived on the North Shore for more than 35 years. A total news junkie, Steph is also trying to learn a foreign language, though she admits she has little aptitude. She also adopted her first dog during the height of the pandemic – a white furball named Rigsby – who she completely adores.
A fun fact? Steph has been married to Dr. Jay for more than 35 years and is the mother of three daughters, including Dr. Nancy.
Emmy W.
Emmy danced her way into our office in 2024 and has played critical roles in the billing department and at the front desk ever since. A passionate tap dancer, Emmy takes classes two nights a week and performs with her troupe throughout the year. In addition to tap dancing – and the occasional hip hop class – Emmy enjoys walking the beach, going to concerts and is a huge fan of unicorns.
Prior to joining our practice, Emmy worked in Mass General Hospital’s Insurance Accounts Receivable Department. She grew up in Swampscott and still calls it home – she is absolutely loving her new, quick commute to work!
Emmy’s joining the office created a funny problem: by joining the team, Emmy became the third “Em” at work. Although Emmy’s real name is Emily, she was easily confused with Dr. Emily and Hygienist Emma. Emmy suggested this solution and “Emmy” truly fits her outgoing personality.
Welcome, Emmy! We’re thrilled to have you as part of our team!
